Dkvip Privacy Policy — Your information is safe with us

1What Information We Collect

When you create an account or use dkvip services, certain information is collected from you. This falls into two categories — what you provide directly and what is collected automatically.

Information You Provide Directly:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Current address and nationality.
• Copy of National ID or Passport (for KYC verification).
• Payment details such as mobile banking number or bank account number.

Automatically Collected Information:

• IP address and device information.
• Browser type and operating system.
• Date, time, and duration of your site visits.
• Log of pages visited and actions taken.
• Cookies and session identifiers.

This information is used to deliver dkvip services, ensure security, and improve the user experience. No data is collected unnecessarily.

2How We Use Collected Data

Dkvip uses your personal information for the following purposes. Each purpose is specific and directly related to the services you use:

If you no longer wish to receive marketing communications, you can opt out at any time by contacting our support team. Opting out will not affect any other services you use.

3Information Sharing & Disclosure

Dkvip does not sell your personal information to any third party. However, certain information may be shared in the limited circumstances outlined below:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to process transactions. These third parties are governed by their own privacy policies.
• Security & Verification Services: Limited data may be shared with licensed security service providers for fraud prevention and KYC verification purposes.
• Legal Authorities: Information may be disclosed in response to lawful requests from government or regulatory authorities in accordance with applicable laws in Bangladesh.
• Corporate Changes: If dkvip undergoes a merger or acquisition, users will be notified in advance and this Privacy Policy will remain in effect.

4Cookies & Tracking Technologies

Dkvip uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser that help the site recognize you.

Types of cookies used by dkvip:

• Essential Cookies: Used to manage login sessions, security, and core site functionality. The site cannot operate properly without these.
• Performance Cookies: Tracks which pages are visited most and where issues occur, helping us improve the site.
• Functionality Cookies: Remembers your preferences such as language and theme, so you don't have to set them up every time.
• Analytics Cookies: Helps analyze user behavior to improve our services.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some features on the site to not work properly.

5Data Protection Measures

Dkvip protects your personal information using industry-leading security technology. Our security framework is as follows:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 Data Encryption: Sensitive data stored on servers is kept in encrypted form.
• Firewall & DDoS Protection: Servers are secured against cyber attacks.
• Two-Factor Authentication (2FA): Two-factor authentication to prevent unauthorized access to your account.
• Regular Security Audits: Regular audits conducted by third-party security specialists.
• 24/7 Monitoring: Servers and networks are monitored around the clock.

That said, no system on the internet is 100% impenetrable. Should a security incident ever occur, dkvip will notify affected users as quickly as possible and take all necessary steps to address the situation.

6Your Rights

Under dkvip's Privacy Policy, you have several important rights over your own data. Exercising these rights is completely free:

• Right of Access: You have the right to know what information dkvip holds about you. Submit a request at any time and the information will be provided within 30 days.
• Right to Rectification: If any of your information is incorrect, you may request that it be updated or corrected.
• Right to Erasure: Under certain circumstances, you may request the deletion of your data. However, some information may be required to be retained to comply with legal obligations.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Withdraw Consent: Consent given for marketing or optional activities may be withdrawn at any time.

To exercise any of these rights, contact the dkvip support team. Requests are typically processed within 7–30 business days.

7Protection of Minors

Dkvip strictly prohibits anyone under the age of 18 from using the platform. Collecting personal information from minors is against dkvip policy.

If a minor is suspected of having created an account, dkvip will immediately suspend that account and delete all collected data. Parents or guardians may report such concerns to our support team.

8Third-Party Links

Some features on the dkvip platform may use software from third-party game or service providers. These third parties have their own privacy policies, and dkvip is not responsible for how they process data.

We recommend reading the privacy policy of any third-party service before using it. Payment gateways such as bKash, Nagad, and Rocket operate under their own security and privacy policies.

9Data Retention Policy

Dkvip only retains your information for as long as necessary. The general rule is:

• While Account Is Active: All data is securely stored.
• After Account Closure: Certain information may be retained for up to 5 years as required by legal obligation.
• Financial Transaction Details: Retained for up to 7 years in accordance with financial regulations in Bangladesh.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Log & Analytics Data: Automatically deleted after 12 months as a general rule.

After the designated retention period, data is securely deleted or anonymized so that it can no longer be linked to you.

10Changes to the Privacy Policy

Dkvip may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, notice will be sent to your registered email or posted on the platform.

Continued use of the site after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.

11Contact Us

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the dkvip data protection team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–72 hours

Your privacy matters deeply to us. Feel free to reach out with any concerns at any time.